On Arrival

Border and Customs Controls

Border Officials

• Border officials are authorised to make the decision as to whether you are allowed entry.
• Officials are authorised to search electronic devices.
  • If you refuse to allow the official to search your electronic devices, you could be denied entry.
  • Non-citizens often encounter heightened device search scrutiny and their visa status may impact their rights. 

Suggested Conduct During Interviews and Inspections 

• Maintain a calm and professional demeanour throughout all border interactions.
• Provide only truthful responses and limit answers to direct questions asked.
• When unclear about an official's request, specifically ask whether they are requesting or requiring compliance.
• Document all aspects of the interaction, including officials’ names, badge numbers, times, locations and search details.
• Request receipts for any seized items. 

Customs

• Importing goods into your destination country requires compliance with national regulations and requirements.
• Failure to follow proper procedures could result in serious consequences, including visa cancellation.
• See ‘Import and Export Regulations’ below.

Identification

Carry proper identification such as your passport, visa and local ID with you at all times